Exchange

Policy

This policy applies to performances of Moulin Rouge! The Musical at the Regent Theatre in Melbourne.


Tickets may only be exchanged for other performances of Moulin Rouge! The Musical at the Regent Theatre in Melbourne.


Exchanges must be made no later than 48 hours prior to start of originally ticketed performance (except in the event of illness – see below).


A $10-per-ticket fee applies up to a maximum of $30 per exchange transaction. Exchange may be subject to additional fees if expedited delivery is requested or if the ticket delivery option selected differs from the original.


Fee will be waived within 24 hours of original purchase.


If you or any of your party are experiencing flu-like symptoms, have tested positive or are awaiting test results for COVID-19 on the day of the performance, or if you are affected by COVID-19 related restrictions, we will offer you an exchange into a future performance free of charge. If no suitable performance can be found, a full refund of the original purchase price will be issued.


Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances, and other restrictions. Exchanges may not be made for same performance.


Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue:


    a. For tickets purchased via Ticketmaster, contact Ticketmaster Customer Service at www.ticketmaster.com.au/support

    b. For group sales please contact your groups representative. This exchange policy does not apply to tickets purchased through the Ticketmaster Groups Department.

    c. Tickets purchased via third-party providers are subject to their exchange policies. Please note that Ticketmaster is the only authorised seller for tickets of Moulin Rouge! The Musical at the Regent Theatre in Melbourne.

Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally discounted ticket into a performance with no discounted tickets available.

Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. Refunds are not otherwise allowed except as guaranteed under Australian consumer law.

New special offers may not be applied to exchanged tickets.

Exchanges may not be made to reduce the total number of tickets originally purchased.

Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.

Complimentary tickets and resold tickets are not eligible for exchange.

Other restrictions may apply. Exchange policy may change or be revoked without notice.