You will be directed to Ticketmaster, which is the only authorised ticket seller.
Other Ways to Get Tickets
Book in Person
Capitol Theatre Box Office is open for fully vaccinated customers aged 16+ from Monday-Friday, 9am-5pm. Box Office cannot assist with general ticket sales from 1.5 hours prior to any performance time and does not usually operate on Public Holidays. Check performance times here. ***Cashless Payments Only***
Visit a Ticketmaster retail outlet
Find your nearest location here.
1300 558 878 select option 1
Open 9am – 5pm (Sydney time)
Monday – Sunday
Gift Certificates AvailableClick Here for Details (opens in a new window)
TICKETMASTER GROUP BOOKINGS
For bookings of 12+ people, email firstname.lastname@example.org or click here for more information.
Only purchase tickets from Ticketmaster.
Please be aware that the Capitol Theatre has no obligation to honour tickets purchased via unauthorised resellers, such as Viagogo, eBay, Facebook Marketplace, and Gumtree. These may be invalid tickets as you may be refused entry. In NSW it is illegal to resell a ticket for more than 110% of the face value of the ticket, as regulated by NSW Fair Trading.
Is there a COVID-19 Safe plan in place at the theatre?
Nothing is more important than the health and safety of all that visit us. The Capitol Theatre is operating in accordance with NSW Health Guidelines and their COVID Safety Plan. These protocols and requirements may change based on advice from NSW Health, so please be sure to visit this page prior to your visit for the most up to date information: https://capitoltheatre.com.au/covid-safety-plan/
Do I need to be vaccinated?
Click here for the latest information about COVID safety protocols when attending events at the Capitol Theatre.
Do I have to wear a mask?
Click here for the latest information about COVID safety protocols when attending events at the Capitol Theatre. Masks are to be worn at all times in the Can Can! Table seating area due to the close proximity to the performers.
Where can I buy tickets for Moulin Rouge! The Musical?
Ticketmaster is the only authorised ticket seller for the Sydney season, and this includes purchases of special seats and packages such as Can Can! Table Seating and The Capitol Class VIP Packages. Click here to access tickets. We strongly recommend that you do not purchase tickets from any other website or unauthorised re-sellers (such as eBay, Viagogo, Facebook Marketplace or Gumtree) as these tickets may not be genuine, and may be charged at inflated prices. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This is called "speculative ticketing". They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). To eliminate the risk of fraud, you are advised to purchase tickets from moulinrougemusical.com or ticketmaster.com.au as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry. In NSW it is illegal to resell a ticket for more than 110% of the face value of the ticket, as regulated by NSW Fair Trading. You purchase tickets from unauthorised ticket sellers solely at your own risk. The Capitol Theatre is under no obligation to honour tickets which are deemed invalid for any reason and you may be refused entry. Tickets are dispatched within 72 hours of the performance date. Please ensure your Ticketmaster account has the correct email and mobile phone number number for tickets to be sent to or collect your tickets at the box office no earlier than 72 hours prior to the performance date.
What is the ticketing price range?
Tickets range from $69 to $299, plus a Ticketmaster transaction fee of $9.40 per booking applies.
When purchasing tickets at the Capitol Theatre box office or Ticketmaster outlet will I get physical tickets?
No, all tickets are only available within 72 hours of the performance date. Please ensure your Ticketmaster account has the correct e-mail and mobile phone number for tickets to be sent to or collect your tickets at the box office no earlier than 72 hours prior to the performance date.
What are Can Can! Table seats?
Can Can! Table Seats are extremely close to the stage and surrounded on all sides by the action onstage. Detailed information about Can Can! Table Seating can be found here.
Can I exchange my tickets?
Yes, in many circumstances – please refer to our Exchange Policy.
What happens if I get COVID-19 symptoms?
If you have symptoms of a cold or flu, please do not attend Moulin Rouge! The Musical. Please complete the Ticketmaster Customer Service form here prior to your performance by Midday (for an evening performance) & 10am (for a matinee performance) at the latest and we will work with you to exchange your tickets for a future performance (subject to ticket availability and into a performance at least 14 days after the day of cancellation). Please note, Ticketmaster call centre operating hours are Mon-Sun 9am-5pm.
What happens if travel restrictions are in place or I am unable to attend Moulin Rouge! The Musical due to COVID-19?
If you booked your tickets and are an interstate, international traveller or in an area under stay at home orders and are unable to attend due to travel restrictions around the time of your performance, please complete the Ticketmaster Customer Service form here no later than a week before your performance and we will work with you to exchange your tickets for a future performance (subject to availability). If borders shut suddenly within 7 days of your performance, we will also work with you to exchange your tickets for a future performance (subject to availability).
Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher-priced ticket(s), you will be asked to pay the difference in ticket price.
In those cases, if after following the above processes we are unable to facilitate an exchange for another performance, a refund will be offered.
No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
Please note: We can only assist those who purchased their Moulin Rouge! The Musical tickets on Ticketmaster Australia, the authorised ticket seller for the Capitol Theatre, or through approved partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.
What happens if my booked performance is cancelled due to COVID-19 restrictions?
If your performance of Moulin Rouge! The Musical is cancelled, Ticketmaster will contact you via e-mail and SMS with full details on how to exchange or refund your booking.
Are group bookings available?
Groups of 12 or more can book via the Ticketmaster Group Bookings Department: email@example.com. Extended booking periods and special rates on selected performances are available as well as School Group allocations and Teacher ticket allotments. Click here for more information.
Is there accessible seating available?
Yes. If you have trouble negotiating stairs, please book your seats in the Stalls. There is ramp access available via Door 2 or Doors 3-5 only have approx. 4 steps (with access to a handrail). You can book these tickets online via Ticketmaster Australia. Please note, most of the seats in the Dress Circle have many stairs to negotiate.
For wheelchair and companion card bookings, please call (02) 9320 500 Monday – Friday, 9am-5pm.
How long is the show running in Sydney?
Ticketmaster’s website will detail all performances currently on-sale. Sign up to receive information about new ticket releases.
Is there an age minimum?
The show is recommended for children 12 years of age and over.
What is the duration of the performance?
The show running time is 2 hours and 35 minutes including a 20-minute interval.
Are there strobe lights during the performance?
Are the Discover NSW Vouchers accepted at the Capitol Theatre?
Yes, the NSW Discover Vouchers can be used towards the purchase of tickets to any performance of Moulin Rouge! The Musical but must be redeemed in person at the Capitol Theatre box office by 30 June 2022. That means you can get $25 off any ticket! It’s as simple as visiting the Capitol Theatre Box Office in person (Mon-Fri 9am-5pm) and having a valid Discover Voucher available to be scanned. Please note, Box Office cannot assist with general ticket sales 1 hour prior to weekday matinees and accepts cashless payment only. All terms and conditions of the Dine and Discover vouchers apply and can be found on the Service NSW app. Please note all tickets will be delivered within 72 hours of the performance date. Ensure your Ticketmaster account has the correct e-mail and mobile phone number for tickets to be sent to or collect your tickets at the box office no earlier than 72 hours prior to the performance date.